The Headache Of The Golden Globes

I am still having trouble with Hipcast and iTunes - both places are blaming the other and no one will fix the podcast problem. To say I'm upset is an understatement.

And moving forward with the upset part - I saw last night from the Golden Globes site that you could watch the GG. I was excited - because I haven't missed one in 30 years and without cable....I would miss it. Anyways I went - paid the fee - and got sent to this TV Player Pro software that I had download. No problem. Did as told. Problem was - I couldn't find the GG anywhere. I put a request into support at 7:30 pm. At 9:45 pm (they sent it at 9:08, but I wasn't at the computer) I got a reply that it wasn't that software I needed, but the Real Player (which I had) in order to access the show. Since I missed the show - I immediately asked for a refund. Last night I got the sure...you can have one - but we're changing your $9.95 for our software. It's a strict refund policy.

_________________________

I saved the convo - see it below (start from the bottom up):

Svetlana Za 1/12/2009 8:56:47 AM
Dear Customer,

Thank you for your ticket. We apologize if this membership did not fulfill your expectations. We have processed the refund in the amount of 30 USD. The activation and software fee of 9,95 USD has been retained in accordance to the 7 day refund policy.

Please allow normal banking delays of 5 to 10 business days for the funds to appear on your account. You will also receive a confirmation email within the next 24 hours regarding this transaction.

Sincerely,
Your Customer Service Team


Alison 1/12/2009 7:31:03 AM
What part of CANCEL MY ACCOUNT don't you get?

And I'l make sure every last person knows about your policy - including the Golden Globes.
Irina S 1/12/2009 7:22:23 AM
Dear Customer,

Thank you for your ticket.

According to the Terms and Conditions, if you are within your first 7 days of our guarantee period - you are eligible for a refund of the unused portion of your membership minus a $9.95 activation and software fee which we keep. We have a strict NO-REFUND policy after the 7 day trial period.

Under no circumstances will we offer a refund for any services past this period. The amount that is billed to your credit card is a one-time flat fee which means you will never be billed again.

The promotional offer of 20 USD for a membership with a credit of 19,95 USD is still available to you.

At this moment no changes have been made to your account. Please respond to this ticket so that we can adjust your account accordingly.

Sincerely,
Your Customer Service Team


Alison 1/12/2009 7:10:19 AM
This is a load of crap - and I'm going to make sure everyone I know - knows about this. The only reason I got the software was to watch the Golden Globes - which I didn't get to see. AND according to you documentation - the Golden Globes would have been watched from Real Player NOT your software.

Cancel the account.

I'm also emailing the producers of the Golden Globe to let them know how I got ripped off trying to watch their show.

I repeat - cancel this account.
Luydmila G 1/12/2009 7:05:06 AM
Dear Customer,

Thank you for your ticket. According to the Terms and Conditions, you are eligible for a refund of the unused portion of your membership minus the activation and software fee of 9.95 USD which we keep. We have a strict NO-REFUND policy after the 7 day trial period. Under no circumstances will we offer a refund for any services past this period. The amount that is billed to your credit card is a one-time flat fee which means you will never be billed again.

The promotional offer of 20 USD for a membership with a credit of 19,95 USD is still available to you.

At this moment no changes have been made to your account. Please respond to this ticket so that we can adjust your account accordingly.

Sincerely,
Your Customer Service Team


Alison 1/12/2009 6:50:02 AM
You have got to be kidding me - I have to pay a fee for a service I never used?

Cancel this account.
Olga M 1/12/2009 12:23:35 AM
Dear Customer,

Thank you for contacting our support team. We apologize if you are not satisfied or having difficulties with this membership. We would like to remind you that technical support is available with this membership.

You can view additional channels by using these bonus software’s:

Sopcast: http://tvfileshosting.ru/downloads/Setup-SopCast-3.0.0-2008-3-10.exe
**Please click on the link to start the download and choose the "Run" option. When prompted to login (Sopcast), login as Anonymous.

TVU Player: http://tvfileshosting.ru/downloads/TVuPlayer_v2.3.5.52.exe

We understand your concern regarding your purchase. In response to this, we would like to propose the following.
1) We can offer you the membership at the promotional price of 20 USD. The account difference would be credited within 5 - 10 business days, and you would continue to have access to the exclusive Members Area.
2) We encourage you to continue enjoying our TV Player Pro software. We can also provide you with a user-friendly guide that will show you how to view a wider range of channels including sports, movies and popular local content.
If you still wish to cancel, there is a 9.95 USD activation and software fee that is non-refundable. This is applicable within the 7-day trial period, after which we have a strict No-Refund Policy.
At this moment, no changes have been made to your account. Please respond to this ticket so that we can adjust your account accordingly.
Sincerely,
Your Customer Service Team



Alison 1/11/2009 9:39:50 PM
I want you to cancel my account and refund my money. The only reason I got this program was for the golden globes and since I'm on the east coast - it's pretty much a mute point now.

Thank you
Olga Kb 1/11/2009 9:08:14 PM
Dear Customer,

Thank you for the ticket. We apologize if you are having difficulties with the program you obtained through your membership.

A Real Player Guide has been sent to you that will show you exactly how to install the program and use it to view the VoD Channels with Sopcast. The channels have a lot of movies and popular shows that start exactly when you click on them - Video on Demand. Please make sure to check your Junk, Trash, Spam, and Bulk folders for the email if it doesn’t appear in your Inbox.

If you have any other questions or inquiries, please feel free to reply to this message. Our Support team is ready to provide you with timely and efficient professional assistance if you have any additional questions.

Sincerely,
Your Customer Service Team


Alison 1/11/2009 7:27:27 PM
I'm trying to find the GG. I have downloaded my player - it works. Where can I find the show?

___________________________________________________________________________

And that's that - the rat bastards are keeping the $9.95. It's not the money - it's the principle. No where anywhere did it say that I was to watch the GG on Real Player - no where. When I would log in from the GG site - I kept getting their screen for downloading their software.

Oh - this place is called: http://tv-subscription.com/

I was very-very happy this morning to read Heath won:) I wish I could have seen Christopher Nolan's acceptance speech. I was also happy for 30 Rock and Kate Winslet. How about Mickey Rourke - damn I wish I could have seen that.

Now - on to something pleasant.

I had another wonderful dream visit with Bill. We were at my mom's house - my son, mom, sister's and family were there - along with Ted. Ted stayed in the background this whole dream. He stayed on the couch - just sitting there. Bill had on a long-sleeved red shirt -with some blue in it. There were words on the shirt no idea what. A woman came over - he spoke to her in Spanish - and she went to get us something to drink.

It was a laid back dream - he was showing me a letter he wrote to the editor of the NYT about Pres Bush. I asked him if he included Iran in that letter. He looked hurt for a second - like of crap I forgot to include it - and said no. He said this was the letter as of Jan 12th. His neck and back hurt - so as he was telling me about the letter - I was massaging his shoulders - neck. I got up - kissed him on the cheek and went in to see what my mom wanted. My sisters were there with her and all 3 were commenting on how nice it is to see Bill in the house and that he and I are very comfortable around one another. I agreed and then quickly said- we're just friends - nothing more. The ladies were bummed. I started over to Ted - when Bill intervened and wanted to go outside for a walk. Seems that my mom's house was a cabin in the middle of the woods (it certainly isn't in the physical world). I had my arm through his and we talking about the animals we saw - the different trees. It was all very calm, peaceful and it just felt right. I told him that I had to go poop. Yes - I used those exact words. He pointed over in the distance to a potty he built into the ground.

I'm there - doing my thing. When somehow the scene shifted from that (however I was still on the potty) to a table with 3 other people. I couldn't believe no one could smell my poo. We were discussing this home buying process. Seems that a bunch of homes were about to go on market for cheap prices. We had to reach in and pull out a slip of paper - which would tell us which house we got to buy. I was looking at this Spanish-styled house. It was very nice - over 5000 sq ft with a pool, outdoor kitchen and a hot tub. I told them this was too big and all I wanted was a small place by the beach. They said only big houses were available to me.

Then I woke up.

And on that note - I gotta get back to work.

Crystal Sunshine!
Allie :)